Privacy Notice

 

Basic Policy

Softcare Co.,Ltd. ("we", "us", or "our") handles personal information and usage logs appropriately in providing medical devices and related software. We comply with applicable laws and regulations, including Japan's APPI, relevant U.S. laws, and the EU General Data Protection Regulation (GDPR).

Information We Collect

  • Contact information (name, organization, job title, email address, phone number, etc.)
  • Contract and transaction information (contract details, purchase history, maintenance contract details, etc.)
  • Support-related information (inquiry details, incident reports, support history)
  • Product usage logs (operation logs, error logs, crash information, device information, access date/time, IP address, etc.)
  • Analysis target data, verification data, and technical materials received from customers

Purpose of Use

  • Product provision, deployment, maintenance, and support
  • Quality improvement, troubleshooting, and security measures
  • Contract performance, billing, and legal/regulatory compliance
  • Notifications of product safety information and important notices
  • Statistical analysis in a non-identifiable form
  • Contracted analysis and verification services

Provision to Third Parties

We do not provide personal information to third parties without the data subject's consent, except where required by law or otherwise legally permitted. We may provide necessary information to service providers within the required scope and supervise them appropriately. We do not sell personal information.

International Data Transfers

If data is handled outside Japan, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), in accordance with applicable laws.

Retention Period

We retain information for the period necessary to achieve the purposes of use, or for the period required by law, and then properly delete or anonymize it.

Management of Customer-Provided Data

Intellectual property, personal information, analysis data, and other materials entrusted by customers are managed in accordance with our internal Customer Property Management Rules.

Data Subject Rights

Under applicable laws, data subjects may have rights to request access, correction, deletion, restriction of processing, and other rights.

Contact

  • Business Name: Softcare Co.,Ltd.
  • Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Location: Japan (see our official website for details)
  • Effective Date: 2026-05-20
  • Last Updated: 2026-05-20